LEGAL WARRANTY

Products sold on baterystore.com, including those of other brands, are covered by a legal guarantee against lack of conformity in accordance with the provisions of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007).

In accordance with articles 114-124 of the aforementioned General Law for the Defence of Consumers and Users, consumers have, among others, the right to obtain from the seller, and if the manufacturer's legal conditions are met, the free repair or replacement of those products that show a lack of conformity, provided that the lack of conformity existed at the time of delivery of the product.

  • The law establishes a general warranty period of 2 years from purchase (for sales to customers with user quality) and 1 year for industrial vehicles (trucks, forklifts, tractors...).
  • If the defect comes to light during the first 6 months after delivery of the good, it is presumed to be a defect of origin, the consumer will not have to prove anything to get the guarantee applied.
  • If the problem manifests itself after these 6 months, the manufacturer or the seller can require the consumer to prove that the fault existed at source, as they will need expert reports (the consumer will be asked for the vehicle's technical data sheet, installation invoice, and purchase invoice...).

The costs of returning the battery in case of error are borne by the customer unless you have contracted the ALL INCLUSIVE Insurance (6,00€) in which we take care of the transport, collection and shipping costs in case you need to make use of the warranty or the battery is not the correct one (ONCE ONLY).

The liability of the seller (Baterystore.com) for non-conformity of the goods shall be extended to those that are apparent within the warranty period established for each item. The Customer must inform the seller (Baterystore.com) of the non-conformity as soon as possible after becoming aware of it.

Commercial warranty: Manufacturers may offer additional warranties, the extent and duration of which differ according to products and brands. Such warranties are exclusively at the expense of the manufacturer who is obliged to provide them. Under this law, the seller is obliged to deliver to the consumer a good that is in conformity with the sales contract in the terms established by the law itself (art. 1), considering these goods as "tangible movable goods intended for private consumption" (art. 1). Therefore, as stated in Article 4 of the aforementioned law on the seller's liability and the buyer's rights: "The seller shall be liable to the consumer for any lack of conformity that exists at the time of delivery of the good. Under the terms of this law, the consumer has the right to have the goods repaired, replaced, the price reduced and the contract rescinded". 

In any case, the seller (Baterystore.com) will not be liable for any damages that may result from misuse, unprofessional handling or installation, or malfunctions such as short circuits. The warranty shall not be valid in the event of factors external to the normal use of the product, such as power surges or drops, use of unsuitable accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorised by the manufacturers. 

- In the event of a defective product, the seller shall proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which shall be free of charge for the consumer and user.

- The seller is liable for any lack of conformity that becomes apparent within two years of delivery.

- The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.


Cancellation of guarantees

- Incorrect use, handling or maintenance by the Customer of an equipment, kit, component or product.

- Incorrect repair, modification or extension of equipment by the Customer.

- Deterioration, removal or concealment, by the Client, of the Smart Green Energy S.L. or manufacturer's identification label on all products (including those forming part of an equipment, kit or product) distributed by bateriafacil.com. In other words, we will not accept any damaged material, without packaging or with obvious signs of incorrect handling.

Defects and damage caused by external events, accidents, in particular electrical accidents, wear and tear and use not in accordance with baterystore instructions are excluded from any guarantee.​

Also excluded are products that have been modified or repaired by the Customer or any other person not authorised by batsol 2000 SL as well as products that are the subject of a specific support contract.

These warranty conditions do not affect the consumer's statutory rights under applicable national legislation in force.


Legislation and jurisdiction​

Estas Condiciones Generales se rigen por la ley española. Las partes se someten, a su elección, para la resolución de los conflictos y con renuncia a cualquier otro fuero, a los juzgados y tribunales del domicilio del usuario. 


Language

The language applicable to these General Conditions of Use is Spanish. If an English version is offered, it is offered as a courtesy, for the convenience of the user. Therefore, the user expressly accepts that they are governed by the Spanish version.

Si should there be any contradiction between what is indicated in the Spanish version of these Conditions and what is indicated in the translation, the Spanish version shall prevail.