Privacy Policy

Last updated: 1 August 2026

1. Data controller

The data controller responsible for processing the personal data collected via this website, the online shop and the various contact channels is:

BATSOL 2000, S.L.

NIF: B72744972

Teléfono: +34 984 20 45 95

Email: info@baterystore.com

Sitio web: www.baterystore.com

BATSOL 2000, S.L. operates the website and online shop commercially under the name BatteryStore.

2. Personal data we process

We may process the following categories of data:

Identifying details, such as first name, surname, identity document or company name.
Contact details, such as postal address, email address and telephone number.
Billing and tax details.
Data relating to orders, quotations, returns, warranties and after-sales service.
Data required to make or process payments.
Communications via email, online forms, telephone, WhatsApp or other customer service channels.
Technical and browsing data, such as IP address, browser, device, date and time of access, pages visited and cookies.
Any other information that the user provides voluntarily.

We do not request any special category data and we ask that you do not provide us with any such data unless it is strictly necessary and there is an appropriate legal basis for doing so.

3. Purposes and legal bases

We process personal data for the following purposes:

3.1. Handling enquiries and requests

To respond to enquiries, requests for information, commercial enquiries, issues or communications received via the website, email, telephone or WhatsApp.

The legal basis is the implementation of pre-contractual measures requested by the data subject and, where applicable, the legitimate interest of BATSOL 2000, S.L. in responding to communications addressed to the company.

3.2. Order management and contractual relationships

To manage quotations, orders, payments, deliveries, invoicing, returns, warranties, repairs and any other matters arising from the contractual relationship.

The legal basis is the performance of a contract or the implementation of pre-contractual measures.

3.3. Compliance with legal obligations

To comply with accounting, tax, commercial, consumer protection, fraud prevention and any other applicable obligations.

The legal basis is compliance with legal obligations.

3.4. Commercial communications

To send information about products, services, offers or news from BatteryStore and BATSOL 2000, S.L. where consent has been given or where legislation permits this within the context of a pre-existing commercial relationship.

The data subject may object at any time by using the unsubscribe link included in the communications or by writing to info@baterystore.com.

The legal basis will be consent or, where applicable, legitimate interest in accordance with the relevant legislation.

3.5. User and account management

To create and manage user accounts, save preferences, facilitate future purchases and allow access to order history.

The legal basis is the performance of the contractual relationship and the user’s consent where the creation of the account is voluntary.

3.6. Security and fraud prevention

To protect the website, systems, operations and users from unauthorised access, fraud, abuse, security incidents or unlawful activities.

The legal basis is the legitimate interest of BATSOL 2000, S.L. in protecting its systems, operations and rights.

3.7. Website analysis and improvement

To analyse the website’s performance, rectify errors, compile statistics and improve our products, services and user experience.

Where processing relies on non-essential cookies, the legal basis will be consent. For strictly necessary cookies, the legal basis will be the provision of the requested service.

The GDPR requires organisations to provide information on, amongst other things, the purposes, legal bases, recipients, retention periods and the rights of data subjects.

4. Communication via WhatsApp

BATSOL 2000, S.L. may use the WhatsApp Business Platform to respond to enquiries, manage quotations, orders, deliveries, issues, invoices, support and other communications relating to the business relationship.

When you contact us via WhatsApp, we may process:

The telephone number.
The profile name provided by WhatsApp.
The content of the messages.
Any files, images or documents sent.
The date, time and delivery or reading status.
The information required to link the conversation to a customer, contact, quotation, order or incident.

Conversations can be integrated into our Odoo business management system, in order to centralise customer service, maintain a record of communications and manage the business relationship effectively.

The legal basis will be:

The performance of a contract or the implementation of pre-contractual measures.
The legitimate interest in managing customer service and business relationships.
Consent, where required for marketing communications.

WhatsApp is part of the Meta group of companies. For users in the European Region, the service is provided by WhatsApp Ireland Limited.

The use of WhatsApp is also subject to the provider’s own terms and conditions and privacy policy. Users may choose not to use this channel and contact us by email or telephone.

5. Recipients and suppliers

The data may be processed or disclosed, where necessary, to:

Providers of hosting, maintenance and IT security services.
E-commerce and business management providers.
Odoo and its technical service providers, where they are involved in the provision of the service.
Meta and WhatsApp, when using the WhatsApp Business Platform.
Transport and logistics providers.
Banks, payment providers and fraud prevention.
Tax advisers, accountants, legal advisers and auditors.
Public authorities, courts, tribunals or other authorities where there is a legal obligation to do so.

These suppliers will process the data solely for the purpose of providing the contracted services and in accordance with the applicable instructions and contracts.

6. International transfers

Some technology providers may process data outside the European Economic Area.

Where international data transfers take place, mechanisms that are valid under the GDPR will be used, such as adequacy decisions, standard contractual clauses or other legally recognised safeguards.

The data subject may request further information on the applicable safeguards by writing to info@baterystore.com.

7. Retention periods

The data will be retained for as long as is necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required to meet legal obligations.

In general:

Enquiries not covered by a contractual relationship: whilst they are being processed and for a reasonable period necessary to address any potential liabilities.
Customer, order and invoicing data: for the duration of the contractual relationship and for the applicable tax, commercial and legal retention periods.
WhatsApp messages, emails or support correspondence: for as long as they are necessary to manage the relationship and for the duration of the liability periods.
Marketing communications: until the data subject withdraws their consent or objects.
User accounts: until the user requests their deletion, without prejudice to any data that must be retained in accordance with legal obligations.
Browsing data and cookies: for the periods specified in the cookies policy.

Erasure shall not prevent the retention of data that has been duly restricted where such data is necessary for the establishment, exercise or defence of legal claims or for compliance with legal obligations.

8. Mandatory nature of the data

Fields marked as compulsory are required in order to process your enquiry, fulfil an order or provide the service.

If this information is not provided, it may not be possible to process your enquiry, complete the purchase, arrange delivery or provide the service requested.

The user warrants that the information provided is accurate and undertakes to notify the company of any changes.

9. Rights of data subjects

The data subject may exercise the following rights:

Access.
Correction.
Deletion.
Opposition.
Restrictions on processing.
Portability.
Withdrawal of consent.
Not to be subject to decisions based solely on automated processing where applicable.

These rights are recognised under the GDPR and may be exercised by contacting the data controller.

To exercise these rights, you can send a request to:

Email: info@baterystore.com

The application must state:

Nombre y apellidos.
The right you wish to exercise.
Contact details.
Sufficient information to locate the data.
If necessary, documentation proving identity.

The exercise of these rights is free of charge, except in the case of manifestly unfounded or excessive requests, as provided for by law.

If you believe that the processing does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency.

10. Data deletion

Users may request the deletion of their personal data at any time, without prejudice to any data that BATSOL 2000, S.L. is required to retain by law.

How to request deletion

The application may be submitted via any of the following methods:

By email:

info@baterystore.com

WhatsApp-related data

If the request relates to WhatsApp messages, you must state the telephone number from which you contacted BATSOL 2000, S.L.

Once the application has been received:

cWe will confirm receipt.
We will verify your identity where necessary.
We will retrieve the data from our systems, including Odoo and the records linked to WhatsApp.
We will delete or anonymise any data that is no longer required.
We will retain any data that must be kept due to a legal obligation or to address potential liabilities.
We will notify you of the outcome of your request within the applicable statutory time limit.

The deletion of data held by BATSOL 2000, S.L. does not necessarily entail the deletion of data processed directly by WhatsApp, Meta or other providers in accordance with their own policies. The data subject may also exercise their rights in relation to those providers.

11. Safety

BATSOL 2000, S.L. implements reasonable technical and organisational measures to protect data against loss, alteration, unauthorised access, disclosure or destruction.

However, no system connected to the internet can guarantee absolute security.

12. Minors

The services on this site are not specifically aimed at minors.

We do not knowingly collect data from minors without the consent of their legal guardians where such consent is required.

13. Cookies

This website uses first-party and third-party cookies.

Detailed information about cookies, their purposes, duration and settings can be found in the Cookie Policy.

14. External links

The website may contain links to third-party websites or services. BATSOL 2000, S.L. has no control over their privacy policies and recommends that you review them before providing any personal data.

15. Changes to this policy

BATSOL 2000, S.L. may update this policy whenever necessary due to legal, technical or operational changes, or changes to the services provided.

The current version will always be available on this page, with the date of the last update shown.

16. Contact

If you have any queries regarding this policy or the processing of your data:

BATSOL 2000, S.L.

NIF: B72744972

Telephone: +34 984 20 45 95

Email: info@baterystore.com